Our goal is to provide fair gaming experience for every player. In order to protect fair players we are imposing the following penalties depending on the type of misconduct.
[PENALTY CRITERIA TABLE FOR MISCONDUCT]
|Penalty criteria for misconduct||Maximum penalty period|
|Use, develop, advertise, trade or distribute Unauthorized Programs and Hardware Devices||Permanent ban|
|Investigate the use of Unauthorized Programs and Hardware Devices||3-day ban|
|Modification of Game Client, Servers and Game Data (packet, etc.)||Permanent ban|
|Exploiting Bugs and Glitches||Permanent ban|
|Use of Inappropriate Nicknames/In-game Paint jobs||30-day ban|
|Attempting Cash Transactions||Permanent ban|
|Promotion or Advertising||30-day ban|
|Publishing Personal Information||Permanent ban|
|Manipulating Match Results||Permanent ban|
|Usage of Another User’s Account / Restrict the Usage of Account (for protecting the Account)||Permanent ban|
|Trading or Selling Accounts||Permanent ban|
|Disturbing Business Operations (e.g. spreading false information, abusing the customer service platform, impersonating an employee, creating and spreading rumors or conducting any other misconduct)||Permanent ban|
|Abnormal Gameplay||Permanent ban|
|Exploiting Payment Service and Refund policy||Permanent ban|
|Other Undefined Misconduct||Permanent ban|
*Denotes a minor infraction subject to our "three strikes" policy. If you engage in three minor infractions, thereby getting three strikes, you risk incurring a permanent ban and forfeiting your account and in-game items.
Please keep in mind that restrictions cannot be lifted and applied period cannot be reduced even if you contact our support multiple times.
Also, to learn more about the restrictions and how to avoid unpleasant penalties please check out MOONBREAKER Rules of Conduct.